FAQs

 

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Building your bracelet

How does a Storilynk bracelet work?+
Start with a bracelet base in gold or silver, then add the charms that mean something to you. Connect them onto your base and keep adding links as your story grows. Check out our how it works page for more info.
Will charms fit a bracelet I already own?+
Our charms use a standard size (10mmx9mm) that fits most popular European-style modular charm bracelets, so they'll slide on alongside your existing favourites.
How many charms fit on one bracelet?+
It depends on your wrist size — most people use 18 links but you can have more or less depending on your wrist size - we usually recommend measuring your wrist in cm then adding 2cm to get the perfect bracelet size. So a 16cm wrist would have 18 charms.
Can I add to my bracelet later?+
Absolutely — that's the whole idea. Add a new charm for every milestone or memory. Your Storilynk grows with you.
What size are the bracelets?+
Our bracelets are one size with 18 links, designed to sit comfortably on most wrists. If you have any sizing questions, just get in touch before you order.

Curated sets

What's included in a curated set?+
Each curated collection includes a bracelet base plus nine charms chosen around a theme, as well as a link connector tool — ready to link your charms together.
Are sets better value than buying separately?+
Yes — our sets are priced below what the base and nine charms would cost individually, so you get the full styled look for less.
Can I swap charms in a set?+
Curated sets come ready-styled as shown. If you'd like a different combination, you can always build your own from our charms collection instead or add extra charms to the curated set.
Do sets come gift-wrapped?+
Every set arrives beautifully packaged and ready to gift — no extra wrapping needed. They come with the base bracelet, individual charms and a link connector tool so your gift recipient can put them together in whatever order they choose.

Shipping & delivery

Where do you ship?+
We ship to most countries worldwide. Shipping options are shown at checkout based on your location. If we don't currently ship to your country, please contact us at hello@storilynk.com — we're always happy to look into it.
How long will my order take?+
Orders are typically dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. Most orders arrive within approximately 8–12 business days after dispatch, depending on your destination and local customs. Delivery times are estimates, not guarantees, as they depend on the carrier and customs clearance. You'll receive a confirmation email, and a tracking link once your order ships. .
How much is shipping?+
Your exact shipping cost is calculated at checkout but is usually around AUS$8.99. We offer free shipping for orders of AUS$49 and over .
Are there custom costs?+
No we cover all custom fees so there are no hidden surprises!.
Can I track my order?+
Yes — once your order ships you'll receive a confirmation email with tracking so you can follow it all the way to your door.

Returns & care

What's your returns policy?+
We want you to love your Storilynk. If something isn't right, get in touch within 30 days and we'll help sort it out. Items must be unworn and in original condition, and you will be responsible for postage costs; see our refund policy for full details.
What are the pieces made from?+
Durable, high-grade stainless steel in gold and silver finishes, designed to resist tarnishing and stand up to everyday wear so your story stays bright.
Are they waterproof?+
Yes — shower, swim and sweat in them. The stainless steel won't rust, tarnish, or turn your skin green.
How do I care for my bracelet?+
The stainless steel is hard-wearing, but to keep it looking its best, store it somewhere soft and give it a gentle wipe with a soft cloth now and then.

Orders & payment

What payment methods do you accept?+
We accept all major cards plus popular express checkouts. You'll see every available option at checkout.
Can I change or cancel my order?+
We pack quickly! If you need to change something, message us as soon as possible and we'll do our best to catch it before it ships.
Storilynk

Still have a question?

If your question isn't answered here, just reach out to us below. We're a small team and we love to chat!