Refund policy

Refund & Return Policy

We want you to love your Storilynk charms. If something isn't right, we're here to help.

30-day returns
You have 30 days from the day your order arrives to request a return. To be eligible, items must be unused, unworn, in their original condition, and in their original packaging. We're unable to accept items that show signs of wear or damage caused after delivery.

How to start a return
Email us at hello@storilynk.com with your order number and the item(s) you'd like to return, and we'll send you instructions. Please don't send items back before contacting us — returns sent without prior arrangement may not be processed.

Return postage
Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong item. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we'll email to confirm the outcome. Approved refunds are issued to your original payment method, usually within 5–10 business days. Original shipping charges are non-refundable except where the item was faulty or incorrect.

Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or not as described, contact us within 7 days of delivery with a photo and we'll make it right — a replacement or full refund, including any return postage. Nothing in this policy limits your rights under the Australian Consumer Law.

Exchanges
The fastest way to get a different item is to return the original (once approved) and place a new order.

Non-returnable items
Personalised or custom-made charms, and items marked "final sale," can't be returned unless faulty.